Privacy Policy

Information We Collect

At astraloraventium, we collect information that helps us provide better financial education services. This includes personal details you provide when creating an account, such as your name, email address, and location information relevant to your financial learning journey.

We also gather technical information automatically when you use our platform. This includes your device type, browser information, IP address, and how you interact with our learning materials. Think of it as understanding which financial topics resonate most with our Malaysian community.

• Personal identification information including full name, email address, phone number, and residential address in Malaysia
• Financial learning preferences and progress tracking data to customize your educational experience
• Device and browser information for optimal platform performance across different technologies
• Communication records when you contact our support team for assistance with learning programs
• Payment information for course enrollment, processed securely through encrypted channels

How We Use Your Information

Your information helps us create a personalized learning experience that actually works for your financial goals. We use it to recommend relevant courses, track your progress, and send you updates about new learning opportunities that match your interests.

Beyond personalization, we analyze user patterns to improve our educational content. For instance, if many users in Sabah struggle with a particular financial concept, we might create additional resources or adjust our teaching approach for that region.

• Delivering personalized financial education content based on your learning goals and progress
• Processing course enrollments and managing your account access to premium learning materials
• Communicating important updates about courses, new content, and platform improvements
• Providing customer support and resolving technical issues you encounter while learning
• Analyzing learning patterns to improve our educational content and teaching methods
• Ensuring platform security and preventing unauthorized access to your account

We also use aggregated, anonymized data to understand broader learning trends in Malaysia's financial education landscape. This helps us develop content that addresses real challenges people face with personal finance management.

Information Sharing and Disclosure

We're pretty protective of your personal information. We don't sell your data to third parties, and we only share information when it's necessary for providing our services or when legally required.

Sometimes we work with trusted partners who help us deliver better educational experiences. These might include payment processors, email service providers, or analytics tools that help us understand how people learn best.

• With secure payment processors when you purchase courses, but they only receive transaction-specific data
• With email service providers to send you course updates and educational newsletters you've subscribed to
• With analytics services to understand user behavior, but only in aggregated, non-identifiable formats
• With legal authorities if required by Malaysian law or to protect our users' safety and security
• With technical service providers who help maintain our platform's security and performance

Data Security and Protection

Security isn't just a checkbox for us—it's fundamental to everything we do. We use industry-standard encryption to protect your data both when it's traveling to our servers and when it's stored in our systems.

Our technical team regularly reviews and updates our security measures. We monitor for suspicious activity, use secure hosting environments, and limit access to your personal information to only those team members who need it for their work.

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and vulnerability assessments by independent security experts
• Secure data centers with physical and digital access controls in compliance with international standards
• Employee training on data protection best practices and limited access to personal information
• Regular backups and disaster recovery procedures to prevent data loss
• Multi-factor authentication options for your account to enhance personal security

While we implement robust security measures, we also encourage you to use strong passwords and keep your login credentials confidential. Your account security is a shared responsibility.

Your Rights and Choices

You have significant control over your personal information. You can access, update, or delete your data at any time through your account settings. If you want to download a copy of your information or have questions about what we've collected, just reach out to us.

You can also control how we communicate with you. Don't want course recommendation emails? No problem. Prefer text messages for important updates? We can accommodate that too. It's all about making your learning experience work for you.

• Access your personal information and download a copy of your data in a portable format
• Correct or update any inaccurate information in your account profile
• Delete your account and personal information, subject to legal retention requirements
• Opt out of marketing communications while continuing to receive essential service updates
• Restrict how we process your information for certain purposes
• Object to automated decision-making that significantly affects your account

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Generally, this means we retain your account information while you're actively using our platform and for a reasonable period afterward.

When you delete your account, we remove your personal information from our active systems within 90 days. However, some information might be retained longer for legal compliance, security purposes, or to prevent fraud.

• Account information: Retained while your account is active plus 3 years after deletion
• Learning progress data: Kept for 5 years to support your educational journey and platform improvements
• Payment records: Retained for 7 years as required by Malaysian financial regulations
• Communication logs: Stored for 2 years for customer service quality and dispute resolution
• Technical logs: Automatically deleted after 12 months unless needed for security investigations

These retention periods comply with Malaysian data protection laws and international best practices for educational technology platforms.

Cookies and Tracking Technologies

We use cookies and similar technologies to make your experience smoother and more personalized. These small files help us remember your preferences, keep you logged in, and understand how you use our platform.

You can control cookie settings through your browser, but some features might not work as well if you disable them. We try to be transparent about what each cookie does and give you choices about non-essential ones.

• Essential cookies: Required for basic platform functionality like login and course access
• Performance cookies: Help us understand how users interact with our content and identify areas for improvement
• Functional cookies: Remember your preferences and settings to personalize your experience
• Marketing cookies: Used to show you relevant educational content and course recommendations

We also use web beacons and pixel tags in our emails to understand if our educational content is reaching you effectively. You can opt out of these tracking methods through your email preferences.

International Data Transfers

While astraloraventium operates primarily in Malaysia, some of our technical infrastructure and service providers are located internationally. This means your information might be processed in countries with different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using standard contractual clauses approved by data protection authorities and working only with providers who meet strict security standards.

• Standard contractual clauses for data transfers to countries without adequate protection laws
• Certification requirements for international service providers handling your data
• Regular audits of international partners to ensure compliance with privacy standards
• Data minimization practices to limit the amount of information transferred internationally

We're committed to protecting your information regardless of where it's processed, and we regularly review our international data handling practices.

Children's Privacy

Our platform is designed for adults seeking financial education. We don't knowingly collect personal information from children under 13, and our services aren't intended for this age group.

If we discover that we've accidentally collected information from a child under 13, we'll delete it immediately. If you're a parent who believes your child has provided us with personal information, please contact us right away.

For users between 13 and 18 in Malaysia, we require parental consent before collecting any personal information. This ensures young people can access financial education while maintaining appropriate privacy protections.

Changes to This Privacy Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our platform after policy changes indicates your acceptance of the updated terms.